What goes around comes around…. eKarma?

23. May 2008 by admin.

Here at my Delaware computer support business, there are few things in our world that are more painful then when a user’s PC  lets them down. We would rather keep you up and running then have to fix it after it’s broken.  Some people call that being proactive but I call it plain old common sense.

We all know that computers are just an arrangement of parts, and all these parts have a finite life. Put another way, the failure rate of every computer component ever made is 100%.  At some point in time, it WILL fail.  Even worse, it has been my experience that they will fail you at the worst possible time… some kind of eKarma thing maybe.

Today I got a call from a user who could not find a file he had been working on. It seems he started a spreadsheet several days ago and had been adding to it ever since. Apparently he was developing some real high powered formulas and had taken a break to rest his brain. He booted his PC, opened Excel, clicked OPEN, looked for the spreadsheet he had been working on, and it just wasn’t there.  He spent an hour looking for the file before calling me. Fortunately, I was able to connect remotely, and use a recovery program to find his file… Unfortunately it wasn’t the most recent version, so he had to reconstruct about three hours work.

The question here is… what actually happened to the file? He is a very experienced user and he swears he saved it normally…I believe him.  The point I am trying to make here is, sometimes there just isn’t a good explanation for what happens… like I said… eKarma ? I don’t know… do you ?

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Good Luck and Good Computing.

From way down in the trenches… Tom

Posted in File Recovery, remote support, eKarma, Troubleshooting, Computers | Print | No Comments »