McAfee agrees to cover Repair Bills for damaged XP SP3 Systems After Buggy Update

4/27/10

Last week McAfee released a buggy update that deleted a critical system file which caused computers to shut down.

McAfee recently sent out a press release saying that they will cover the repair bills for the machines effected:
For customers who have incurred costs to repair PCs as a result of the security update, McAfee will reimburse them for reasonable expenses, such as a visit by a tech support specialist (such as Networking Delaware).

Details of this program, including instructions on how to submit a reimbursement request, will be posted on McAfee’s Web site within a few days. Check back often.

The press release went on to say; “Additionally, because we value our loyal customers, home or home office users whose PCs were rendered inoperable or severely impaired as a result of the security update will receive a free two-year extension of their current McAfee subscription product at no charge” .

If you were effected by this, here are the steps you can take to get the machine back up and running:

Step 1 - Locate a local toll free support number for your country. A qualified technician will diagnose your computer’s current status and determine the fastest way to get you up and running again.

Step 2 - If the technician can’t get your system up and running over the phone, we’ll get you the software to get your system up and running again. We can get you the software in one of two methods. You can either download the software fix from a working PC, or we will express deliver a CD to you.

This entry was posted on 27. April 2010 at 14:38 and is filed under patch testing, Patches, Uncategorized. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response or trackback from your own site.