Recent BitDefender update makes 64bit Windows un-bootable

The Antivirus vendor, BitDefender, recently released a damaged update that marks legitimate Windows and BitDefender files as malicious. BitDefender will then quarantine these files identifying them as “Trojan.FakeAlert.5” resulting in Windows becoming un-bootable.

This faulty update only effects the 64-bit versions of Windows and furthermore the update had to occur between 8am and 11:30am on the March 20th

The company has released a press release containing fixes for the various versions located here.

The company released this message:

“On behalf of BitDefender, we are very sorry for the problems that our update may have caused. We have also released a solution to this issue, for all affected users, we invite you to access it here:


http://www.bitdefender.com/site/KnowledgeBase/consumer/#638- home users


http://www.bitdefender.com/site/KnowledgeBase/consumer/#643- BitDefender Business Client users


http://www.bitdefender.com/site/KnowledgeBase/consumer/#642- Bitdefender Security for File Server users

One Response to “Recent BitDefender update makes 64bit Windows un-bootable”

  1. Raluca Dode says:

    On behalf of BitDefender, we wanted to let you know that the issue with Windows 64 bit OS experienced on Saturday was isolated and the update withdrawn shortly afterwards. Very few users have been affected and we apologize for any problems caused.
    Thank you for posting the link to the solution we provided for all affected users.
    For any other inquiries, we kindly invite them to contact our support team directly via email, chat, phone or forum at:

    www.bitdefender.com/site/Main/contactEmail/ for home users

    www.bitdefender.com/site/Main/contactEmailBusiness/ for business solutions.

    Best Regards,
    Raluca Dode
    BitDefender

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